FAQ

Frequently Asked Questions

When will my order ship?
Orders are processed within 1 business day. Once your order ships, you’ll receive a confirmation email with tracking information.

How long does delivery take?
Delivery typically takes 7–10 business days within the United States.

How do I track my order?
Tracking details are sent by email once your order ships. Tracking may take up to 24 hours to become active.

My tracking hasn’t updated yet — what does this mean?
Tracking updates may pause while your package is in transit between facilities. This is normal and updates will resume once the next carrier scan occurs.

Can I cancel or change my order?
If your order has not shipped yet, we may be able to make changes. Please contact us as soon as possible at support@asziszgroup.com. Once an order has shipped, changes or cancellations are no longer possible.

What is your return policy?
Returns can be requested within 30 days of delivery on eligible items. Items must be unused and in original condition. Return shipping costs may apply unless the item arrived damaged or incorrect. For full details, please see our Returns & Refunds Policy.

I entered the wrong address — can it be corrected?
If your order has not shipped yet, contact us immediately. We cannot guarantee address changes after shipment.

How can I contact you?
Customer support: support@asziszgroup.com
Business inquiries: contact@asziszgroup.com
We typically respond within 1 business day.